Policy

Safe payments/Online EFT Payments

Our selected payment platform is PayFast, a secure payment gate that enables secure, easy and instant transfer of money from online buyers. PayFast allows customers to make payments via credit card (Visa and Mastercard) and via EFT. These are important points to note when making payment:

  1. Once you opt to make payment, you will be redirected to the PayFast payment site.
  2. You can either choose credit card payment or EFT. If you select EFT, please note that when requested to select a bank, you should select your bank i.e. where your bank account is held. Please note that this is not requesting Tom and Jerry’s Furnitures (Pty) Ltd banking details.
  3. Upon paying via EFT, you will be given a payment reference number by Payfast. It is crucial that you input this reference number as your payment reference to ensure that funds paid can be correctly allocated to Tom and Jerry’s Furnitures (Pty) Ltd.
  4. Once you have completed the payment, you should be redirected to Tom and Jerry’s website and should receive a notification that your order has been received.

Should you encounter any problems when making payment, please email your name and PayFast reference number to info@tandjfurnitures.co.za and we will resolve the issue.

Gauteng delivery/Delivery Time

Door to Door

Tom and Jerry’s Furniture endeavours to have orders delivered within 2 to 3 weeks from receiving orders, however this may vary. We will continue to track your order and assist with any issues encountered. The following points are important to note:

  1. Orders made on Friday will be dispatched on Monday morning to ensure that goods are not warehoused with our delivery partners over the weekend. This is to ensure that products in your order remain safe and quality is not compromised.
  2. Once your order has been dispatched, you will receive an email detailing your order tracking number, how to track it and when your order is expected to be delivered.

Tom and Jerry’s Furniture charges a flat rate for nationwide deliveries. Our delivery partner delivers to all areas in  Gauteng.

Pick-Up

It is important to select the correct Pick-Up spot for your order. Once an order has been delivered to the requested Pick-Up spot, Tom and Jerry’s Furniture’s transfers all risks and rewards to the customer. Should the customer select the incorrect Pick-Up spot, it is the responsibility of the customer to arrange suitable delivery to their desired address. Tom and Jerry’s Furniture’s can rearrange re-delivery at an additional fee that will be communicated to the customer. It is important to note the following when picking up orders:

  1. Proof of purchase is required. This will also be acceptable in electronic format.
  2. Please ensure that your order is complete. If not, please may you contact us on orders@tandjfurnitures.co.za notifying us of any issues with your order.

Should you require any assistance with your order delivery, please contact us on info@tandjfurniture.co.za or whatsapp us on 083 3951 395

Customer Service

Tom and Jerry’s Furnitures prides itself on the customer service we provide. We have various platforms where you can contact us for assistance. Tom and Jerry’s Furnitures endeavours to resolve customer queries within 2 hours of being contacted.  Please note the following contact details:

Whatsapp/calls: 083 395 1395

Email: info@tandjfurnitures.co.za

Please note that we can also be contacted on our various social media platforms:

Facebook: @TomandJerrysFurniture

Twitter: @TomandJerrysFurniture

Instagram: @tandjfurnitures